An Update from Our CEO on COVID-19

Dear McLane Community,

Almost two years have passed since our world, our nation, our communities, and our company mounted herculean efforts to respond to the COVID-19 pandemic.I could not be prouder of how our entire McLane community responded to this crisis. Through grit, determination, and focus on our business and our customers, McLane continues to build on the legacy of trust that has driven our success for more than 126 years.  The incredible work of our leadership and teammates has allowed McLane to not only survive but thrive operationally and safely as an essential business during this unrelenting pandemic.

McLane Vaccination PolicyI, along with many McLane teammates—including my senior leadership team—have received a COVID-19 vaccine. I strongly encourage each of you to get vaccinated to protect yourself, your family, your coworkers, and your communities. McLane is not, however, requiring our teammates to receive a COVID-19 vaccine. We understand this is a personal decision for each teammate. We encourage our teammates to make sure they use reliable information when making their decision about being vaccinated. For teammates who choose to get vaccinated, McLane will be flexible in allowing time to receive the vaccine. We encourage teammates to schedule their appointments in advance. In the event a teammate’s appointment causes them to arrive late, depart early, or leave during a shift, the teammate must notify the supervisor of the vaccination appointment as soon as possible.  We will waive attendance-related infractions with proof of COVID-19 vaccination appointment attendance. Generally, McLane will not track teammates’ vaccination status, except under very specific conditions related to contact tracing, voluntary incentive programs, and state and federal guidelines.  We will maintain a copy of the vaccination record in a confidential file separate from the teammate’s personnel file.

Persevering Through AdversityIn addition to COVID-19, there are many other challenges our industry and communities are facing that continue to test our operational readiness and business continuity. With an all-hands approach, teammates across the company rallied to ensure we continued serving and supporting our customers’ more than 110,000 retail locations nationwide, from the mom-and-pop convenience store down the street, to the local restaurant and the big-box retailer. Our commitment to providing best-in-class service to our customers has been constant, and our expertise in delivering this level of service is unwavering.

Supporting Our Teammates

We appreciate our hard-working teammates. Through your dedication, loyalty, and commitment, we have continued to serve our customers and communities during these difficult times.

I consider it our duty and obligation to protect our teammates and help stop the spread of COVID-19 while maintaining a fully operational supply chain. With that in mind, we developed and implemented protocols based upon government recommendations and direction. As public health agencies provide new guidance on responding to COVID-19, we continue to update and adjust our processes.

Please remain vigilant in maintaining our health protection protocols, even if you have been vaccinated.

The Road AheadWe are taking steps to get the business back on a normal footing while learning from the adversity we all faced over the past two years.  Our values must continue to guide us as we recover from the challenges we are facing and those that are ahead. As a team, we must continue to look out for and uplift one another.  Thanks to each of you for working tirelessly to keep us strong and doing everything you can to help our nation and communities.

Best Regards,

Signature Tony Frankenberger

Tony Frankenberger
President and Chief Executive Officer

Our Focus on the McLane Company Team

McLane’s priority is always the safety of our teammates, customers, partners, and the communities in which we live and work. We are closely monitoring the recommendations of government and public health agencies to reduce the effect of COVID-19 on all our stakeholders.

McLane’s COVID-19 response efforts are led by a cross-functional team of McLane leaders who are working to assure both teammate and community safety and business continuity.

COVID-19 Frequently Asked Questions:

How is McLane protecting its teammates while they are at work?

  • We have implemented procedures to actively identify, prevent and contain the spread of COVID-19, including: 
    • Engaged in consistent and transparent communications;
    • Implemented social distancing measures, such as spacing workers, staggering schedules, and decreasing social contacts;
    • Required the wearing of masks or other approved cloth face coverings;
    • Restricted access to our facilities to teammates and authorized visitors;
    • Eliminated large work-related gatherings;
    • Restricted work-related travel; and
    • Canceled McLane-sponsored events.
  • We have enhanced our sanitation protocols at all McLane facilities.

What is McLane doing to minimize the effect of COVID-19 on its customers?

  • We have developed protocols to effectively deal with changing government regulations and direction.
  • We are managing inventory to best serve our customers, including increasing inventory on cough, cold, HBC, and other high-demand items.
  • We have put contingencies in place to service customers from alternate distribution centers if needed.
  • We are communicating with our customers often about their plans and how we can assist them.

Is McLane experiencing any major disruptions to its business?

  • We are not currently experiencing any major disruptions in our operations.

Additional Resources

Centers for Disease Control and Prevention and FEMA have made a variety of resources available at

The U.S. Department of Transportation has also published its information, including temporary regulatory changes and guidance documents, at

Also, your home state official website and governor’s office may have additional information on state-level response efforts.